Trust – Commitment – Agility
Quality and Security Assurance
CLS UK is proud of its long-standing commitment to quality and information security management systems. These systems drive continuous improvement across our products and services, enabling us to remain a trusted partner to our customers.
Our business processes and policies are designed to meet and exceed customer expectations while ensuring compliance, reliability, and consistency across all areas of our operations.
ISO 9001 – Quality Management
ISO 9001 is the globally recognised standard for quality management systems (QMS) and has been an integral part of CLS UK since 2010. Adoption of this standard enables us to monitor, measure, and continually improve our products and services.
Our ongoing commitment to ISO 9001 allows us to deliver high-quality, system-based solutions tailored to our customers’ needs and legal obligations. Quality is embedded within our company culture and business principles, driving continuous improvement and customer satisfaction at every level.
ISO 27001 – Information Security Management
In 2022, CLS UK achieved ISO 27001 certification, validating the effectiveness and security of our Information Security Management Systems. This internationally recognised standard ensures continual improvement in the confidentiality, integrity, and availability of our data.
In 2024, we successfully transitioned to the latest ISO 27001:2022 standard, reinforcing our commitment to robust information security practices.
Our Management Systems
Together, our Quality Management System (QMS) and Information Security Management System (ISMS) reflect our core values:
• Commitment
• Trust
• Agility
Commitment to Excellence Includes:
Delivering reliable, system-based services aligned with customer and legal requirements
- Complying with applicable laws, regulations, and ISO standards
- Continual improvement of QMS and ISMS through regular reviews
- Engaging employees and third parties through training and communication
- Annual review of our policies
Leadership Accountability
Our CEO, Tracy Nichols, leads top management and is accountable for the continual improvement of our Quality and Information Security Management Systems.
Customer feedback is actively monitored, measured and used to drive continual improvement.
Quality and information security are fundamental to our culture and daily operations.
Quality Policy
At CLS UK, we are committed to delivering products and services that meet or exceed our customers’ requirements and expectations. Customer feedback is actively encouraged to resolve any issues or concerns related to our services.
All complaints and suggestions are carefully reviewed enabling us to identify non-conformities and drive continual improvement across our processes.
CLS UK is a committed company, providing a professional service at all times.
We recognise, however, that there may be times where we do not meet your expectations of us. For further information, please follow
Complaint Procedure.